TAMI IMI Management and the QA Department are committed to:
- Ensuring the highest level of quality in all services
- Viewing the human resource as a main asset and providing adequate conditions and resources for training, instruction, encouragement and motivation of its employees to improve performance and service quality.
- Supplying all required resources to ensure the conformity of test facilities and studies with the quality principles laid out.
- Continuous improvement of the effectiveness of management and quality of service laboratories.
- Carrying out reviews of the quality system and providing the necessary personnel with required training, responsibilities, and authority.
- Performing regular internal audits in accordance with a pre-approved schedule.
- Monitoring, evaluating and implementing programs to improve the quality level of the services provided. This will include inspection of deficiencies, investigation of complaints and out-of-specification results, processes of conclusion-drawing and implementation of corrective and preventative actions to avoid re-occurrence of deficiencies and ensuring that new quality levels are reached.